Customer Service Representatives salary in Boston-Cambridge-Newton, MA-NH
Official BLS OEWS May 2025 pay for Customer Service Representatives in the Boston-Cambridge-Newton, MA-NH metro area — and the estimated take-home pay on the median wage under 2026 Massachusetts tax rules.
The figures
The median Customer Service Representatives in the Boston-Cambridge-Newton, MA-NH metro area earns $49,920 a year ($24.00 an hour), according to the BLS OEWS May 2025 estimates (full citation in Sources). The middle half of Customer Service Representatives in Boston-Cambridge-Newton, MA-NH earn between $42,760 and $62,040 a year. At the ends of the distribution, the lowest-paid 10 percent earn $35,720 or less and the top 10 percent earn $75,950 or more. BLS estimates 37,780 Customer Service Representatives jobs in the Boston-Cambridge-Newton, MA-NH area — 13.972 of every 1,000 jobs in the area, a location quotient of 0.84 (below the national concentration). That is 1.5% of all Customer Service Representatives employment in the United States (2,595,750 jobs nationally). By employment, Boston-Cambridge-Newton, MA-NH is the #11 largest of the 25 covered metro areas for Customer Service Representatives. In aggregate, Customer Service Representatives in Boston-Cambridge-Newton, MA-NH earn about $2.03 billion a year (BLS employment multiplied by the mean wage). At the mean wage, the engine's take-home is $42,993.16 a year, so the aggregate take-home of Boston-Cambridge-Newton, MA-NH Customer Service Representatives is about $1.62 billion. BLS reports a relative standard error of 3.9% for this employment estimate. Ranked by median pay, Boston-Cambridge-Newton, MA-NH stands #3 of the 25 metro areas covered on this site for Customer Service Representatives. By employment, Customer Service Representatives is the #10 largest of the 30 covered occupations in Boston-Cambridge-Newton, MA-NH. Placed against the national distribution for Customer Service Representatives, the Boston-Cambridge-Newton, MA-NH median of $49,920 falls between the national median ($44,770) and the national 75th percentile ($51,780). Across all occupations, the Boston-Cambridge-Newton, MA-NH median is $66,620 a year — Customer Service Representatives pay is 25.1% below the area's overall median.
Wages in detail
| Wage level | Hourly | Annual |
|---|---|---|
| Mean | $25.84 | $53,740 |
| 10th percentile | $17.17 | $35,720 |
| 25th percentile | $20.56 | $42,760 |
| Median (50th percentile) | $24.00 | $49,920 |
| 75th percentile | $29.83 | $62,040 |
| 90th percentile | $36.51 | $75,950 |
What the wage distribution says
The top 10 percent of Customer Service Representatives in Boston-Cambridge-Newton, MA-NH earn 2.1 times what the bottom 10 percent earn ($75,950 against $35,720). The middle half spans $19,280 — from $42,760 to $62,040. Hourly, the 90th percentile ($36.51) is 2.13 times the 10th ($17.17). In the upper half of the Boston-Cambridge-Newton, MA-NH distribution, the 75th percentile wage of $62,040 takes home $49,247.22 and the 90th percentile wage of $75,950 takes home $58,783.24 — $9,536.02 more net for $13,910 more gross. Against the median take-home of $40,114.88, the top decile keeps 1.47 times as much. The mean wage of $53,740 sits 7.7% above the median: higher-paid Customer Service Representatives pull the average up in Boston-Cambridge-Newton, MA-NH. Among the 30 covered occupations in Boston-Cambridge-Newton, MA-NH, Customer Service Representatives ranks #17 by median pay. In the Boston-Cambridge-Newton, MA-NH wage ladder of covered occupations, Customer Service Representatives sits between Office Clerks, General at $50,710 and Miscellaneous Assemblers and Fabricators at $47,860. Customer Service Representatives accounts for 1.4% of all employment in the Boston-Cambridge-Newton, MA-NH metro area. The average covered metro employs 43,582 Customer Service Representatives; Boston-Cambridge-Newton, MA-NH employs 0.9 times that.
Take-home pay on the median wage in Massachusetts
Single filer, no dependents, no pre-tax contributions, paid biweekly, a full year of W-2 wages in Massachusetts; city and local taxes are not included:
| Gross pay (annual) | $49,920.00 |
|---|---|
| Federal income tax | $3,810.40 |
| Social Security (FICA) | $3,095.04 |
| Medicare (FICA) | $723.84 |
| Massachusetts income tax | $2,176.00 |
| Total deductions | $9,805.12 |
| Net pay (annual) | $40,114.88 |
| Net pay per biweekly paycheck | $1,542.88 |
| Total deduction rate | 19.64% of gross |
At the median, $40,114.88 of the $49,920 gross is kept ($1,542.88 per paycheck) — a deduction rate of 19.64%. The deduction rate moves with pay: 17.65% at the 10th percentile, 18.80% at the 25th percentile, 20.62% at the 75th percentile, 22.60% at the 90th percentile. Between the 25th and 75th percentile wages, annual take-home rises by $14,527.72 on a gross rise of $19,280.
The same engine at the other published points of the Boston-Cambridge-Newton, MA-NH wage distribution:
| Wage point | Net per year | Net per paycheck | Deduction rate |
|---|---|---|---|
| 10th percentile ($35,720) | $29,415.00 | $1,131.35 | 17.65% |
| 25th percentile ($42,760) | $34,719.50 | $1,335.37 | 18.80% |
| Median ($49,920) | $40,114.88 | $1,542.88 | 19.64% |
| 75th percentile ($62,040) | $49,247.22 | $1,894.12 | 20.62% |
| 90th percentile ($75,950) | $58,783.24 | $2,260.89 | 22.60% |
Across the published distribution, take-home pay runs from $29,415.00 a year at the 10th percentile to $58,783.24 at the 90th — a spread of $29,368.24 of net pay inside one occupation and one metro area.
For scale: across all occupations, the Boston-Cambridge-Newton, MA-NH median wage of $66,620 takes home $52,686.34 a year ($2,026.40 per paycheck, deduction rate 20.92%). The Customer Service Representatives median take-home of $40,114.88 sits $12,571.46 (below that area-wide figure.
Multi-state metro area. Boston-Cambridge-Newton, MA-NH also covers parts of New Hampshire. The take-home estimate above uses Massachusetts rules — the metro area's primary state. If the job is based in another part of the metro area, the state tax changes: see the New Hampshire paycheck calculator.
Run your own numbers
Your own withholding depends on your Form W-4, your benefits and your other income — run your exact figures through the calculator:
Against the national median
Nationally, the median Customer Service Representatives earns $44,770 a year ($21.53 an hour). The Boston-Cambridge-Newton, MA-NH median of $49,920 is $5,150 (11.5%) above the national median.
The means rank the area the same way: $53,740 a year in Boston-Cambridge-Newton, MA-NH against $46,590 nationally, a gap of $7,150 (15.3%).
Set against the whole local market, the Customer Service Representatives 90th percentile of $75,950 is 45% of the Boston-Cambridge-Newton, MA-NH all-occupations 90th percentile ($168,090), and its 10th percentile of $35,720 is 97% of the area-wide 10th ($36,760).
| Median annual | Median hourly | Mean annual | |
|---|---|---|---|
| Boston-Cambridge-Newton, MA-NH | $49,920 | $24.00 | $53,740 |
| United States | $44,770 | $21.53 | $46,590 |
Frequently asked questions
What is the median salary for Customer Service Representatives in Boston-Cambridge-Newton, MA-NH?
$49,920 a year ($24.00 an hour), per the BLS OEWS May 2025 estimates. The mean is $53,740 a year. Ranked by median pay, Boston-Cambridge-Newton, MA-NH stands #3 of the 25 covered metro areas for this occupation.
What is the take-home pay on $49,920 in Massachusetts?
About $40,114.88 a year ($1,542.88 per biweekly paycheck) for a single filer with no dependents and no pre-tax contributions, under 2026 rules — a total deduction rate of 19.64% of gross. At the 75th percentile wage of $62,040, take-home is $49,247.22.
How does pay in Boston-Cambridge-Newton, MA-NH compare with the national median for Customer Service Representatives?
The Boston-Cambridge-Newton, MA-NH median of $49,920 is $5,150 (11.5%) above the national median of $44,770 a year. At the top of the distribution, the local 90th percentile is $75,950, against a national 90th percentile of $63,590.
How much do the top 10% of Customer Service Representatives earn in Boston-Cambridge-Newton, MA-NH?
$75,950 a year or more ($36.51 an hour or more), per the BLS OEWS May 2025 estimates.
What is the take-home pay at the 90th percentile for Customer Service Representatives in Boston-Cambridge-Newton, MA-NH?
On $75,950 a year, the engine gives a take-home of $58,783.24 a year ($2,260.89 per biweekly paycheck) in Massachusetts under the same assumptions — a deduction rate of 22.60%.
How many Customer Service Representatives jobs are there in Boston-Cambridge-Newton, MA-NH?
BLS estimates 37,780 Customer Service Representatives jobs in the Boston-Cambridge-Newton, MA-NH metro area — 13.972 of every 1,000 jobs in the area.
How concentrated are Customer Service Representatives jobs in Boston-Cambridge-Newton, MA-NH?
The location quotient is 0.84 — below the national concentration. A quotient of 1.0 means the occupation's share of local employment equals its national share.
How much does take-home pay vary for Customer Service Representatives in Boston-Cambridge-Newton, MA-NH?
From $29,415.00 a year at the 10th percentile wage ($35,720) to $58,783.24 at the 90th ($75,950), under the same single-filer assumptions in Massachusetts.
What is the total wage bill for Customer Service Representatives in Boston-Cambridge-Newton, MA-NH?
About $2.03 billion a year — the BLS employment estimate of 37,780 multiplied by the mean wage of $53,740.
Sources and method
Wage data: U.S. Bureau of Labor Statistics, Occupational Employment and Wage Statistics (OEWS), May 2025 estimates (released May 15, 2026), retrieved October 27, 2026 — bls.gov/oes. OEWS figures are survey estimates for May 2025, not job offers. Take-home pay is computed by this site's paycheck engine with 2026 federal and state rules; the method, and what the engine does not model, is documented in the paycheck methodology guide. Estimates only — not tax advice.