Customer Service Representatives salary in Charlotte-Concord-Gastonia, NC-SC
Official BLS OEWS May 2025 pay for Customer Service Representatives in the Charlotte-Concord-Gastonia, NC-SC metro area — and the estimated take-home pay on the median wage under 2026 North Carolina tax rules.
The figures
The median Customer Service Representatives in the Charlotte-Concord-Gastonia, NC-SC metro area earns $44,980 a year ($21.63 an hour), according to the BLS OEWS May 2025 estimates (full citation in Sources). The middle half of Customer Service Representatives in Charlotte-Concord-Gastonia, NC-SC earn between $37,000 and $50,660 a year. At the ends of the distribution, the lowest-paid 10 percent earn $31,500 or less and the top 10 percent earn $62,640 or more. BLS estimates 26,120 Customer Service Representatives jobs in the Charlotte-Concord-Gastonia, NC-SC area — 19.231 of every 1,000 jobs in the area, a location quotient of 1.15 (above the national concentration). That is 1.0% of all Customer Service Representatives employment in the United States (2,595,750 jobs nationally). By employment, Charlotte-Concord-Gastonia, NC-SC is the #17 largest of the 25 covered metro areas for Customer Service Representatives. In aggregate, Customer Service Representatives in Charlotte-Concord-Gastonia, NC-SC earn about $1.20 billion a year (BLS employment multiplied by the mean wage). At the mean wage, the engine's take-home is $37,875.44 a year, so the aggregate take-home of Charlotte-Concord-Gastonia, NC-SC Customer Service Representatives is about $0.99 billion. BLS reports a relative standard error of 2.1% for this employment estimate. Ranked by median pay, Charlotte-Concord-Gastonia, NC-SC stands #17 of the 25 metro areas covered on this site for Customer Service Representatives. By employment, Customer Service Representatives is the #6 largest of the 30 covered occupations in Charlotte-Concord-Gastonia, NC-SC. Placed against the national distribution for Customer Service Representatives, the Charlotte-Concord-Gastonia, NC-SC median of $44,980 falls between the national median ($44,770) and the national 75th percentile ($51,780). Across all occupations, the Charlotte-Concord-Gastonia, NC-SC median is $49,990 a year — Customer Service Representatives pay is 10.0% below the area's overall median.
Wages in detail
| Wage level | Hourly | Annual |
|---|---|---|
| Mean | $22.15 | $46,080 |
| 10th percentile | $15.14 | $31,500 |
| 25th percentile | $17.79 | $37,000 |
| Median (50th percentile) | $21.63 | $44,980 |
| 75th percentile | $24.35 | $50,660 |
| 90th percentile | $30.12 | $62,640 |
What the wage distribution says
The top 10 percent of Customer Service Representatives in Charlotte-Concord-Gastonia, NC-SC earn 2.0 times what the bottom 10 percent earn ($62,640 against $31,500). The middle half spans $13,660 — from $37,000 to $50,660. Hourly, the 90th percentile ($30.12) is 1.99 times the 10th ($15.14). In the upper half of the Charlotte-Concord-Gastonia, NC-SC distribution, the 75th percentile wage of $50,660 takes home $41,372.80 and the 90th percentile wage of $62,640 takes home $50,520.88 — $9,148.08 more net for $11,980 more gross. Against the median take-home of $37,035.44, the top decile keeps 1.36 times as much. The mean wage of $46,080 sits 2.4% above the median: higher-paid Customer Service Representatives pull the average up in Charlotte-Concord-Gastonia, NC-SC. Among the 30 covered occupations in Charlotte-Concord-Gastonia, NC-SC, Customer Service Representatives ranks #17 by median pay. In the Charlotte-Concord-Gastonia, NC-SC wage ladder of covered occupations, Customer Service Representatives sits between Construction Laborers at $45,850 and Miscellaneous Assemblers and Fabricators at $44,660. Customer Service Representatives accounts for 1.9% of all employment in the Charlotte-Concord-Gastonia, NC-SC metro area. The average covered metro employs 43,582 Customer Service Representatives; Charlotte-Concord-Gastonia, NC-SC employs 0.6 times that.
Take-home pay on the median wage in North Carolina
Single filer, no dependents, no pre-tax contributions, paid biweekly, a full year of W-2 wages in North Carolina; city and local taxes are not included:
| Gross pay (annual) | $44,980.00 |
|---|---|
| Federal income tax | $3,217.60 |
| Social Security (FICA) | $2,788.76 |
| Medicare (FICA) | $652.21 |
| North Carolina income tax | $1,285.98 |
| Total deductions | $7,944.56 |
| Net pay (annual) | $37,035.44 |
| Net pay per biweekly paycheck | $1,424.44 |
| Total deduction rate | 17.66% of gross |
At the median, $37,035.44 of the $44,980 gross is kept ($1,424.44 per paycheck) — a deduction rate of 17.66%. The deduction rate moves with pay: 15.10% at the 10th percentile, 16.37% at the 25th percentile, 18.33% at the 75th percentile, 19.35% at the 90th percentile. Between the 25th and 75th percentile wages, annual take-home rises by $10,430.54 on a gross rise of $13,660.
The same engine at the other published points of the Charlotte-Concord-Gastonia, NC-SC wage distribution:
| Wage point | Net per year | Net per paycheck | Deduction rate |
|---|---|---|---|
| 10th percentile ($31,500) | $26,742.00 | $1,028.54 | 15.10% |
| 25th percentile ($37,000) | $30,942.26 | $1,190.09 | 16.37% |
| Median ($44,980) | $37,035.44 | $1,424.44 | 17.66% |
| 75th percentile ($50,660) | $41,372.80 | $1,591.26 | 18.33% |
| 90th percentile ($62,640) | $50,520.88 | $1,943.11 | 19.35% |
Across the published distribution, take-home pay runs from $26,742.00 a year at the 10th percentile to $50,520.88 at the 90th — a spread of $23,778.88 of net pay inside one occupation and one metro area.
For scale: across all occupations, the Charlotte-Concord-Gastonia, NC-SC median wage of $49,990 takes home $40,860.88 a year ($1,571.57 per paycheck, deduction rate 18.26%). The Customer Service Representatives median take-home of $37,035.44 sits $3,825.44 (below that area-wide figure.
Multi-state metro area. Charlotte-Concord-Gastonia, NC-SC also covers parts of South Carolina. The take-home estimate above uses North Carolina rules — the metro area's primary state. If the job is based in another part of the metro area, the state tax changes: see the South Carolina paycheck calculator.
Run your own numbers
Your own withholding depends on your Form W-4, your benefits and your other income — run your exact figures through the calculator:
Against the national median
Nationally, the median Customer Service Representatives earns $44,770 a year ($21.53 an hour). The Charlotte-Concord-Gastonia, NC-SC median of $44,980 is $210 (0.5%) above the national median.
The means rank the area differently: $46,080 a year in Charlotte-Concord-Gastonia, NC-SC against $46,590 nationally, a gap of $510 (1.1%).
Set against the whole local market, the Customer Service Representatives 90th percentile of $62,640 is 48% of the Charlotte-Concord-Gastonia, NC-SC all-occupations 90th percentile ($130,510), and its 10th percentile of $31,500 is 106% of the area-wide 10th ($29,640).
| Median annual | Median hourly | Mean annual | |
|---|---|---|---|
| Charlotte-Concord-Gastonia, NC-SC | $44,980 | $21.63 | $46,080 |
| United States | $44,770 | $21.53 | $46,590 |
Frequently asked questions
What is the median salary for Customer Service Representatives in Charlotte-Concord-Gastonia, NC-SC?
$44,980 a year ($21.63 an hour), per the BLS OEWS May 2025 estimates. The mean is $46,080 a year. Ranked by median pay, Charlotte-Concord-Gastonia, NC-SC stands #17 of the 25 covered metro areas for this occupation.
What is the take-home pay on $44,980 in North Carolina?
About $37,035.44 a year ($1,424.44 per biweekly paycheck) for a single filer with no dependents and no pre-tax contributions, under 2026 rules — a total deduction rate of 17.66% of gross. At the 75th percentile wage of $50,660, take-home is $41,372.80.
How does pay in Charlotte-Concord-Gastonia, NC-SC compare with the national median for Customer Service Representatives?
The Charlotte-Concord-Gastonia, NC-SC median of $44,980 is $210 (0.5%) above the national median of $44,770 a year. At the top of the distribution, the local 90th percentile is $62,640, against a national 90th percentile of $63,590.
How much do the top 10% of Customer Service Representatives earn in Charlotte-Concord-Gastonia, NC-SC?
$62,640 a year or more ($30.12 an hour or more), per the BLS OEWS May 2025 estimates.
What is the take-home pay at the 90th percentile for Customer Service Representatives in Charlotte-Concord-Gastonia, NC-SC?
On $62,640 a year, the engine gives a take-home of $50,520.88 a year ($1,943.11 per biweekly paycheck) in North Carolina under the same assumptions — a deduction rate of 19.35%.
How many Customer Service Representatives jobs are there in Charlotte-Concord-Gastonia, NC-SC?
BLS estimates 26,120 Customer Service Representatives jobs in the Charlotte-Concord-Gastonia, NC-SC metro area — 19.231 of every 1,000 jobs in the area.
How concentrated are Customer Service Representatives jobs in Charlotte-Concord-Gastonia, NC-SC?
The location quotient is 1.15 — above the national concentration. A quotient of 1.0 means the occupation's share of local employment equals its national share.
How much does take-home pay vary for Customer Service Representatives in Charlotte-Concord-Gastonia, NC-SC?
From $26,742.00 a year at the 10th percentile wage ($31,500) to $50,520.88 at the 90th ($62,640), under the same single-filer assumptions in North Carolina.
What is the total wage bill for Customer Service Representatives in Charlotte-Concord-Gastonia, NC-SC?
About $1.20 billion a year — the BLS employment estimate of 26,120 multiplied by the mean wage of $46,080.
Sources and method
Wage data: U.S. Bureau of Labor Statistics, Occupational Employment and Wage Statistics (OEWS), May 2025 estimates (released May 15, 2026), retrieved October 27, 2026 — bls.gov/oes. OEWS figures are survey estimates for May 2025, not job offers. Take-home pay is computed by this site's paycheck engine with 2026 federal and state rules; the method, and what the engine does not model, is documented in the paycheck methodology guide. Estimates only — not tax advice.