Customer Service Representatives salary in New York-Newark-Jersey City, NY-NJ
Official BLS OEWS May 2025 pay for Customer Service Representatives in the New York-Newark-Jersey City, NY-NJ metro area — and the estimated take-home pay on the median wage under 2026 New York tax rules.
The figures
The median Customer Service Representatives in the New York-Newark-Jersey City, NY-NJ metro area earns $49,590 a year ($23.84 an hour), according to the BLS OEWS May 2025 estimates (full citation in Sources). The middle half of Customer Service Representatives in New York-Newark-Jersey City, NY-NJ earn between $43,060 and $61,940 a year. At the ends of the distribution, the lowest-paid 10 percent earn $36,930 or less and the top 10 percent earn $77,290 or more. BLS estimates 125,570 Customer Service Representatives jobs in the New York-Newark-Jersey City, NY-NJ area — 13.229 of every 1,000 jobs in the area, a location quotient of 0.79 (below the national concentration). That is 4.8% of all Customer Service Representatives employment in the United States (2,595,750 jobs nationally). By employment, New York-Newark-Jersey City, NY-NJ is the #1 largest of the 25 covered metro areas for Customer Service Representatives. In aggregate, Customer Service Representatives in New York-Newark-Jersey City, NY-NJ earn about $6.83 billion a year (BLS employment multiplied by the mean wage). At the mean wage, the engine's take-home is $43,322.30 a year, so the aggregate take-home of New York-Newark-Jersey City, NY-NJ Customer Service Representatives is about $5.44 billion. BLS reports a relative standard error of 2% for this employment estimate. Ranked by median pay, New York-Newark-Jersey City, NY-NJ stands #4 of the 25 metro areas covered on this site for Customer Service Representatives. By employment, Customer Service Representatives is the #12 largest of the 30 covered occupations in New York-Newark-Jersey City, NY-NJ. Placed against the national distribution for Customer Service Representatives, the New York-Newark-Jersey City, NY-NJ median of $49,590 falls between the national median ($44,770) and the national 75th percentile ($51,780). Across all occupations, the New York-Newark-Jersey City, NY-NJ median is $61,430 a year — Customer Service Representatives pay is 19.3% below the area's overall median.
Wages in detail
| Wage level | Hourly | Annual |
|---|---|---|
| Mean | $26.16 | $54,410 |
| 10th percentile | $17.75 | $36,930 |
| 25th percentile | $20.70 | $43,060 |
| Median (50th percentile) | $23.84 | $49,590 |
| 75th percentile | $29.78 | $61,940 |
| 90th percentile | $37.16 | $77,290 |
What the wage distribution says
The top 10 percent of Customer Service Representatives in New York-Newark-Jersey City, NY-NJ earn 2.1 times what the bottom 10 percent earn ($77,290 against $36,930). The middle half spans $18,880 — from $43,060 to $61,940. Hourly, the 90th percentile ($37.16) is 2.09 times the 10th ($17.75). In the upper half of the New York-Newark-Jersey City, NY-NJ distribution, the 75th percentile wage of $61,940 takes home $48,933.76 and the 90th percentile wage of $77,290 takes home $59,293.06 — $10,359.30 more net for $15,350 more gross. Against the median take-home of $39,730.54, the top decile keeps 1.49 times as much. The mean wage of $54,410 sits 9.7% above the median: higher-paid Customer Service Representatives pull the average up in New York-Newark-Jersey City, NY-NJ. Among the 30 covered occupations in New York-Newark-Jersey City, NY-NJ, Customer Service Representatives ranks #16 by median pay. In the New York-Newark-Jersey City, NY-NJ wage ladder of covered occupations, Customer Service Representatives sits between Secretaries and Administrative Assistants, Except Legal, Medical, and Executive at $51,440 and Nursing Assistants at $49,270. Customer Service Representatives accounts for 1.3% of all employment in the New York-Newark-Jersey City, NY-NJ metro area. The average covered metro employs 43,582 Customer Service Representatives; New York-Newark-Jersey City, NY-NJ employs 2.9 times that.
Take-home pay on the median wage in New York
Single filer, no dependents, no pre-tax contributions, paid biweekly, a full year of W-2 wages in New York; city and local taxes are not included:
| Gross pay (annual) | $49,590.00 |
|---|---|
| Federal income tax | $3,770.80 |
| Social Security (FICA) | $3,074.58 |
| Medicare (FICA) | $719.06 |
| New York income tax | $2,080.86 |
| New York Paid Family Leave (employee contribution) | $214.23 |
| Total deductions | $9,859.46 |
| Net pay (annual) | $39,730.54 |
| Net pay per biweekly paycheck | $1,528.10 |
| Total deduction rate | 19.88% of gross |
At the median, $39,730.54 of the $49,590 gross is kept ($1,528.10 per paycheck) — a deduction rate of 19.88%. The deduction rate moves with pay: 17.96% at the 10th percentile, 19.03% at the 25th percentile, 21.00% at the 75th percentile, 23.28% at the 90th percentile. Between the 25th and 75th percentile wages, annual take-home rises by $14,068.96 on a gross rise of $18,880.
The same engine at the other published points of the New York-Newark-Jersey City, NY-NJ wage distribution:
| Wage point | Net per year | Net per paycheck | Deduction rate |
|---|---|---|---|
| 10th percentile ($36,930) | $30,296.36 | $1,165.24 | 17.96% |
| 25th percentile ($43,060) | $34,864.80 | $1,340.95 | 19.03% |
| Median ($49,590) | $39,730.54 | $1,528.10 | 19.88% |
| 75th percentile ($61,940) | $48,933.76 | $1,882.07 | 21.00% |
| 90th percentile ($77,290) | $59,293.06 | $2,280.50 | 23.28% |
Across the published distribution, take-home pay runs from $30,296.36 a year at the 10th percentile to $59,293.06 at the 90th — a spread of $28,996.70 of net pay inside one occupation and one metro area.
For scale: across all occupations, the New York-Newark-Jersey City, NY-NJ median wage of $61,430 takes home $48,553.24 a year ($1,867.43 per paycheck, deduction rate 20.96%). The Customer Service Representatives median take-home of $39,730.54 sits $8,822.70 (below that area-wide figure.
Multi-state metro area. New York-Newark-Jersey City, NY-NJ also covers parts of New Jersey. The take-home estimate above uses New York rules — the metro area's primary state. If the job is based in another part of the metro area, the state tax changes: see the New Jersey paycheck calculator.
Run your own numbers
Your own withholding depends on your Form W-4, your benefits and your other income — run your exact figures through the calculator:
Against the national median
Nationally, the median Customer Service Representatives earns $44,770 a year ($21.53 an hour). The New York-Newark-Jersey City, NY-NJ median of $49,590 is $4,820 (10.8%) above the national median.
The means rank the area the same way: $54,410 a year in New York-Newark-Jersey City, NY-NJ against $46,590 nationally, a gap of $7,820 (16.8%).
Set against the whole local market, the Customer Service Representatives 90th percentile of $77,290 is 47% of the New York-Newark-Jersey City, NY-NJ all-occupations 90th percentile ($166,080), and its 10th percentile of $36,930 is 102% of the area-wide 10th ($36,130).
| Median annual | Median hourly | Mean annual | |
|---|---|---|---|
| New York-Newark-Jersey City, NY-NJ | $49,590 | $23.84 | $54,410 |
| United States | $44,770 | $21.53 | $46,590 |
Frequently asked questions
What is the median salary for Customer Service Representatives in New York-Newark-Jersey City, NY-NJ?
$49,590 a year ($23.84 an hour), per the BLS OEWS May 2025 estimates. The mean is $54,410 a year. Ranked by median pay, New York-Newark-Jersey City, NY-NJ stands #4 of the 25 covered metro areas for this occupation.
What is the take-home pay on $49,590 in New York?
About $39,730.54 a year ($1,528.10 per biweekly paycheck) for a single filer with no dependents and no pre-tax contributions, under 2026 rules — a total deduction rate of 19.88% of gross. At the 75th percentile wage of $61,940, take-home is $48,933.76.
How does pay in New York-Newark-Jersey City, NY-NJ compare with the national median for Customer Service Representatives?
The New York-Newark-Jersey City, NY-NJ median of $49,590 is $4,820 (10.8%) above the national median of $44,770 a year. At the top of the distribution, the local 90th percentile is $77,290, against a national 90th percentile of $63,590.
How much do the top 10% of Customer Service Representatives earn in New York-Newark-Jersey City, NY-NJ?
$77,290 a year or more ($37.16 an hour or more), per the BLS OEWS May 2025 estimates.
What is the take-home pay at the 90th percentile for Customer Service Representatives in New York-Newark-Jersey City, NY-NJ?
On $77,290 a year, the engine gives a take-home of $59,293.06 a year ($2,280.50 per biweekly paycheck) in New York under the same assumptions — a deduction rate of 23.28%.
How many Customer Service Representatives jobs are there in New York-Newark-Jersey City, NY-NJ?
BLS estimates 125,570 Customer Service Representatives jobs in the New York-Newark-Jersey City, NY-NJ metro area — 13.229 of every 1,000 jobs in the area.
How concentrated are Customer Service Representatives jobs in New York-Newark-Jersey City, NY-NJ?
The location quotient is 0.79 — below the national concentration. A quotient of 1.0 means the occupation's share of local employment equals its national share.
How much does take-home pay vary for Customer Service Representatives in New York-Newark-Jersey City, NY-NJ?
From $30,296.36 a year at the 10th percentile wage ($36,930) to $59,293.06 at the 90th ($77,290), under the same single-filer assumptions in New York.
What is the total wage bill for Customer Service Representatives in New York-Newark-Jersey City, NY-NJ?
About $6.83 billion a year — the BLS employment estimate of 125,570 multiplied by the mean wage of $54,410.
Sources and method
Wage data: U.S. Bureau of Labor Statistics, Occupational Employment and Wage Statistics (OEWS), May 2025 estimates (released May 15, 2026), retrieved October 27, 2026 — bls.gov/oes. OEWS figures are survey estimates for May 2025, not job offers. Take-home pay is computed by this site's paycheck engine with 2026 federal and state rules; the method, and what the engine does not model, is documented in the paycheck methodology guide. Estimates only — not tax advice.