Customer Service Representatives salary in Philadelphia-Camden-Wilmington, PA-NJ-DE-MD
Official BLS OEWS May 2025 pay for Customer Service Representatives in the Philadelphia-Camden-Wilmington, PA-NJ-DE-MD metro area — and the estimated take-home pay on the median wage under 2026 Pennsylvania tax rules.
The figures
The median Customer Service Representatives in the Philadelphia-Camden-Wilmington, PA-NJ-DE-MD metro area earns $47,070 a year ($22.63 an hour), according to the BLS OEWS May 2025 estimates (full citation in Sources). The middle half of Customer Service Representatives in Philadelphia-Camden-Wilmington, PA-NJ-DE-MD earn between $38,080 and $57,160 a year. At the ends of the distribution, the lowest-paid 10 percent earn $34,040 or less and the top 10 percent earn $67,650 or more. BLS estimates 41,740 Customer Service Representatives jobs in the Philadelphia-Camden-Wilmington, PA-NJ-DE-MD area — 14.405 of every 1,000 jobs in the area, a location quotient of 0.86 (below the national concentration). That is 1.6% of all Customer Service Representatives employment in the United States (2,595,750 jobs nationally). By employment, Philadelphia-Camden-Wilmington, PA-NJ-DE-MD is the #9 largest of the 25 covered metro areas for Customer Service Representatives. In aggregate, Customer Service Representatives in Philadelphia-Camden-Wilmington, PA-NJ-DE-MD earn about $2.05 billion a year (BLS employment multiplied by the mean wage). At the mean wage, the engine's take-home is $40,124.54 a year, so the aggregate take-home of Philadelphia-Camden-Wilmington, PA-NJ-DE-MD Customer Service Representatives is about $1.67 billion. BLS reports a relative standard error of 2.4% for this employment estimate. Ranked by median pay, Philadelphia-Camden-Wilmington, PA-NJ-DE-MD stands #12 of the 25 metro areas covered on this site for Customer Service Representatives. By employment, Customer Service Representatives is the #11 largest of the 30 covered occupations in Philadelphia-Camden-Wilmington, PA-NJ-DE-MD. Placed against the national distribution for Customer Service Representatives, the Philadelphia-Camden-Wilmington, PA-NJ-DE-MD median of $47,070 falls between the national median ($44,770) and the national 75th percentile ($51,780). Across all occupations, the Philadelphia-Camden-Wilmington, PA-NJ-DE-MD median is $54,310 a year — Customer Service Representatives pay is 13.3% below the area's overall median.
Wages in detail
| Wage level | Hourly | Annual |
|---|---|---|
| Mean | $23.61 | $49,100 |
| 10th percentile | $16.37 | $34,040 |
| 25th percentile | $18.31 | $38,080 |
| Median (50th percentile) | $22.63 | $47,070 |
| 75th percentile | $27.48 | $57,160 |
| 90th percentile | $32.53 | $67,650 |
What the wage distribution says
The top 10 percent of Customer Service Representatives in Philadelphia-Camden-Wilmington, PA-NJ-DE-MD earn 2.0 times what the bottom 10 percent earn ($67,650 against $34,040). The middle half spans $19,080 — from $38,080 to $57,160. Hourly, the 90th percentile ($32.53) is 1.99 times the 10th ($16.37). In the upper half of the Philadelphia-Camden-Wilmington, PA-NJ-DE-MD distribution, the 75th percentile wage of $57,160 takes home $46,353.36 and the 90th percentile wage of $67,650 takes home $54,344.76 — $7,991.40 more net for $10,490 more gross. Against the median take-home of $38,555.78, the top decile keeps 1.41 times as much. The mean wage of $49,100 sits 4.3% above the median: higher-paid Customer Service Representatives pull the average up in Philadelphia-Camden-Wilmington, PA-NJ-DE-MD. Among the 30 covered occupations in Philadelphia-Camden-Wilmington, PA-NJ-DE-MD, Customer Service Representatives ranks #16 by median pay. In the Philadelphia-Camden-Wilmington, PA-NJ-DE-MD wage ladder of covered occupations, Customer Service Representatives sits between Secretaries and Administrative Assistants, Except Legal, Medical, and Executive at $48,850 and Office Clerks, General at $47,060. Customer Service Representatives accounts for 1.4% of all employment in the Philadelphia-Camden-Wilmington, PA-NJ-DE-MD metro area. The average covered metro employs 43,582 Customer Service Representatives; Philadelphia-Camden-Wilmington, PA-NJ-DE-MD employs 1.0 times that.
Take-home pay on the median wage in Pennsylvania
Single filer, no dependents, no pre-tax contributions, paid biweekly, a full year of W-2 wages in Pennsylvania; city and local taxes are not included:
| Gross pay (annual) | $47,070.00 |
|---|---|
| Federal income tax | $3,468.40 |
| Social Security (FICA) | $2,918.34 |
| Medicare (FICA) | $682.52 |
| Pennsylvania income tax | $1,445.05 |
| Total deductions | $8,514.22 |
| Net pay (annual) | $38,555.78 |
| Net pay per biweekly paycheck | $1,482.91 |
| Total deduction rate | 18.09% of gross |
At the median, $38,555.78 of the $47,070 gross is kept ($1,482.91 per paycheck) — a deduction rate of 18.09%. The deduction rate moves with pay: 16.31% at the 10th percentile, 17.00% at the 25th percentile, 18.91% at the 75th percentile, 19.67% at the 90th percentile. Between the 25th and 75th percentile wages, annual take-home rises by $14,745.28 on a gross rise of $19,080.
The same engine at the other published points of the Philadelphia-Camden-Wilmington, PA-NJ-DE-MD wage distribution:
| Wage point | Net per year | Net per paycheck | Deduction rate |
|---|---|---|---|
| 10th percentile ($34,040) | $28,486.40 | $1,095.63 | 16.31% |
| 25th percentile ($38,080) | $31,608.08 | $1,215.70 | 17.00% |
| Median ($47,070) | $38,555.78 | $1,482.91 | 18.09% |
| 75th percentile ($57,160) | $46,353.36 | $1,782.82 | 18.91% |
| 90th percentile ($67,650) | $54,344.76 | $2,090.18 | 19.67% |
Across the published distribution, take-home pay runs from $28,486.40 a year at the 10th percentile to $54,344.76 at the 90th — a spread of $25,858.36 of net pay inside one occupation and one metro area.
For scale: across all occupations, the Philadelphia-Camden-Wilmington, PA-NJ-DE-MD median wage of $54,310 takes home $44,150.50 a year ($1,698.10 per paycheck, deduction rate 18.71%). The Customer Service Representatives median take-home of $38,555.78 sits $5,594.72 (below that area-wide figure.
Multi-state metro area. Philadelphia-Camden-Wilmington, PA-NJ-DE-MD also covers parts of New Jersey, Delaware, Maryland. The take-home estimate above uses Pennsylvania rules — the metro area's primary state. If the job is based in another part of the metro area, the state tax changes: see the New Jersey, Delaware, Maryland paycheck calculators.
Run your own numbers
Your own withholding depends on your Form W-4, your benefits and your other income — run your exact figures through the calculator:
Against the national median
Nationally, the median Customer Service Representatives earns $44,770 a year ($21.53 an hour). The Philadelphia-Camden-Wilmington, PA-NJ-DE-MD median of $47,070 is $2,300 (5.1%) above the national median.
The means rank the area the same way: $49,100 a year in Philadelphia-Camden-Wilmington, PA-NJ-DE-MD against $46,590 nationally, a gap of $2,510 (5.4%).
Set against the whole local market, the Customer Service Representatives 90th percentile of $67,650 is 52% of the Philadelphia-Camden-Wilmington, PA-NJ-DE-MD all-occupations 90th percentile ($130,280), and its 10th percentile of $34,040 is 109% of the area-wide 10th ($31,200).
| Median annual | Median hourly | Mean annual | |
|---|---|---|---|
| Philadelphia-Camden-Wilmington, PA-NJ-DE-MD | $47,070 | $22.63 | $49,100 |
| United States | $44,770 | $21.53 | $46,590 |
Frequently asked questions
What is the median salary for Customer Service Representatives in Philadelphia-Camden-Wilmington, PA-NJ-DE-MD?
$47,070 a year ($22.63 an hour), per the BLS OEWS May 2025 estimates. The mean is $49,100 a year. Ranked by median pay, Philadelphia-Camden-Wilmington, PA-NJ-DE-MD stands #12 of the 25 covered metro areas for this occupation.
What is the take-home pay on $47,070 in Pennsylvania?
About $38,555.78 a year ($1,482.91 per biweekly paycheck) for a single filer with no dependents and no pre-tax contributions, under 2026 rules — a total deduction rate of 18.09% of gross. At the 75th percentile wage of $57,160, take-home is $46,353.36.
How does pay in Philadelphia-Camden-Wilmington, PA-NJ-DE-MD compare with the national median for Customer Service Representatives?
The Philadelphia-Camden-Wilmington, PA-NJ-DE-MD median of $47,070 is $2,300 (5.1%) above the national median of $44,770 a year. At the top of the distribution, the local 90th percentile is $67,650, against a national 90th percentile of $63,590.
How much do the top 10% of Customer Service Representatives earn in Philadelphia-Camden-Wilmington, PA-NJ-DE-MD?
$67,650 a year or more ($32.53 an hour or more), per the BLS OEWS May 2025 estimates.
What is the take-home pay at the 90th percentile for Customer Service Representatives in Philadelphia-Camden-Wilmington, PA-NJ-DE-MD?
On $67,650 a year, the engine gives a take-home of $54,344.76 a year ($2,090.18 per biweekly paycheck) in Pennsylvania under the same assumptions — a deduction rate of 19.67%.
How many Customer Service Representatives jobs are there in Philadelphia-Camden-Wilmington, PA-NJ-DE-MD?
BLS estimates 41,740 Customer Service Representatives jobs in the Philadelphia-Camden-Wilmington, PA-NJ-DE-MD metro area — 14.405 of every 1,000 jobs in the area.
How concentrated are Customer Service Representatives jobs in Philadelphia-Camden-Wilmington, PA-NJ-DE-MD?
The location quotient is 0.86 — below the national concentration. A quotient of 1.0 means the occupation's share of local employment equals its national share.
How much does take-home pay vary for Customer Service Representatives in Philadelphia-Camden-Wilmington, PA-NJ-DE-MD?
From $28,486.40 a year at the 10th percentile wage ($34,040) to $54,344.76 at the 90th ($67,650), under the same single-filer assumptions in Pennsylvania.
What is the total wage bill for Customer Service Representatives in Philadelphia-Camden-Wilmington, PA-NJ-DE-MD?
About $2.05 billion a year — the BLS employment estimate of 41,740 multiplied by the mean wage of $49,100.
Sources and method
Wage data: U.S. Bureau of Labor Statistics, Occupational Employment and Wage Statistics (OEWS), May 2025 estimates (released May 15, 2026), retrieved October 27, 2026 — bls.gov/oes. OEWS figures are survey estimates for May 2025, not job offers. Take-home pay is computed by this site's paycheck engine with 2026 federal and state rules; the method, and what the engine does not model, is documented in the paycheck methodology guide. Estimates only — not tax advice.